The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and to use our discretion for any final decisions about issues between our two parties when applicable.

ORDER ADJUSTMENT/CANCELLATION

After finalizing the checkout of an order, you may cancel or adjust its information and personalized design by contacting us via [email protected] within 24 hours.

If you do not make any changes to your order within 24 hours, the order will be sent to production, and you will have to waive the right to adjust the order details or to cancel it.

SHIPPING

Customers can contact their carrier (i.e., USPS/ UPS, DHL, FedEx, etc.) for exact details on the delivery, including GPS location.

Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any lost products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

REFUND

We only accept returns, refunds, and exchanges for the following reasons: The product is not as ordered, the product is incorrectly printed, or the color and size are wrong due to our error.

Our policy is valid for 30 days. If more than 30 days have passed since the purchase date, we regret that we cannot issue a refund or exchange.

Please note that any claims related to quality issues or garment defects must be filed within 07 business days from the date of receipt with full of clear evidence photos: 

• Photo(s) of quality issues and any damaged parts of the actual product received;

• Photo(s) of the inaccurate product delivered under natural light (in case of incorrect color/design from original order); the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);

• Photo(s) of the original shipping label of the product received.

We encourage you to receive a new replacement for the defective product and you do not have to resend to us.

2. After receiving and inspecting the returned item, we will email you to inform you that we have received the item you returned. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and the credit will be automatically applied to your original credit card or payment method within a certain number of days.

If you have not received your refund, please check your bank account first. Next, contact your credit card company; it may take some time before the refund is officially credited. Then, contact your bank. There is usually a processing time before the refund is credited. If you have followed all the steps above and still haven't received your refund, please contact us at [email protected].

EXCHANGES

We only replace items if they are faulty or damaged. If you need to exchange for the same item, please email us at [email protected].

You don't need to return the product to us.

RETURN

We allow personalization to your needs according to your requirements and preview the design of your choice before proceeding with the order, so we do not offer returns or reprints for orders marked as delivered, unless the item is defective.

To be eligible for a return, your product must be unused and in the same condition as when you received it. The product must also be in its original packaging.

Any dissatisfactions related to apparel sizing will NOT be eligible for refund or replacement. Please make sure to have a look at our sizing chart on product pages or your order confirmation email within the first 6 hours after completing your purchase.

To complete a return or exchange, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item(s).

We will issue a refund or send a replacement immediately when we check your items have full conditions of refund policies. You don’t need to return your items. The time of receiving your replacement item is the same as the time of shipping new products.

Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount. Depending on where you live, the time it takes for your returned item to arrive may vary. If you are returning an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return. 

If you have any questions, please contact us at [email protected] to receive prompt support.